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Upon arriving at the airport, first collect all of your baggage from Baggage Claim. please call qconn shuttle at 18002807734 so we can dispatch the driver , which will be waiting for you in the nearby staging area. 


Heightened security measures have been implemented by the FAA that effect the type of baggage that is acceptable on both domestic and international flights. We urge all of our passengers to contact their airline to receive specific information about the changes in baggage regulations.

qconn SHUTTLE allows two pieces of checked baggage and two personal-type pieces for each passenger. Checked baggage includes most commercially available luggage and moderate sized boxes.

Maximum size is 62 inches (length + width + height) per piece of luggage. Oversized items in excess of 62 inches but not more than 80 inches count as 2 bags. Personal-type items include purses, briefcases, cameras, food containers, or laptops cases. Prime Time Shuttle limits carry-on bag dimensions to 10 x 16 x 24 inches.

No single piece of baggage or property weighing in excess of sixty (60) pounds will be accepted for transportation unless there is additional help available to aid the driver in both the loading and unloading of such baggage. Pets must be transported in a pet carrier. If the pet carrier is small enough to be carried on the passengers lap it will count as a carry-on and may be taken on a shared van. Larger pets in pet carriers will require an exclusive van. Golf bags are counted as two pieces of luggage. Surfboards, body-boards, etc. that are four (4) feet in length or less can be taken on a shared van and count as one piece of luggage. Boards over four (4) feet in length require an exclusive van. Snow skis may be taken on a shared van and each pair counts as a piece of luggage.

If you have more than two (2) pieces of checked luggage per person or multiple large boxes, (over 80 inches) you require an exclusive van to guarantee qconn Shuttle can accommodate your reservation. If you have more than the allotted luggage at pickup time, qconn Shuttle does not guarantee your reservation can be accommodated, and the reservation cost will remain the responsibility of the passenger. Special cases can usually be accommodated by talking to a qconn Shuttle representative at the time of making your reservation, at 1 (800) 280 7734. Additional cost required.

qconn Shuttle will not be liable for lost baggage since baggage is never removed from the passenger’s presence, and is stored in the passenger compartment in which the passenger is riding. A passenger’s baggage remains, at all times, the responsibility of the passenger.


Qconn SHUTTLE welcomes the opportunity to serve our customers who are traveling with children.  because of the low price we offer and the limited amount of seating we do not offer children discounts.  

Please be aware that we do not supply child safety seats. If your child is under the minimum age/weight standards set by the state of connecticut (less than 6 years of age or weighing less than 60 pounds), we strongly recommend that you supply an approved child safety seat for your child. Although it is not mandatory that a child safety seat is supplied, it is the responsibility of the parent or guardian traveling with the child to make sure that the child is transported safely.

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